Refund Policy

Returns, defects, and exchanges

We consider eligible return requests for both defective and non-defective new merchandise, and we accept qualifying exchanges. A preference-based return should remain new, unused, and in original condition with its packaging and included components. Damage, defects, wrong items, missing parts, or material description differences can be raised for review.

The request period

Contact niquyiwulu46@gmail.com within 30 days after delivery. Include the order number, checkout email, and a short explanation. Images or video can help document a damaged, defective, incomplete, or incorrect item.

Instructions before post

Do not ship an item back until the request has been approved and the correct return address is provided. A free prepaid return label is included in the package, and we can help if it was not received or was lost. No restocking fee is charged.

Stock and credits

An exchange depends on review and current inventory. After a refund is approved, we process and initiate it to the original payment method within 10 days. The payment provider may take more time to display the credit.